Return, Refund & Exchange Policy

REFUND POLICY

This item cannot be returned since it is classified under "Hygiene, Health and Personal Care products".

However, items received damaged, defective, expired, or incorrect are eligible for a free replacement*

To initiate a return, you can contact us at support@feelrooh.com.
If your return request is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

If you have any questions regarding returns, feel free to reach out to us at support@feelrooh.com.

RETURN AND EXCHANGE POLICY

Once products are delivered to you as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact customer service within 48 hours from the time the product/s has been delivered to you.

Kindly make an unboxing video/click pictures while receiving the order, for raising any dispute related query to the order like missing items/damaged products.
Any concern related to the package should be raised/highlighted within the 24-48 hours of the delivery.

Products ordered from ROOH website - are shipped in standard packaging boxes with the brand name and tape on them, hence, accept the orders after verifying the same at your end.

The tampered package should be rejected at the time of delivery, on acceptance, no complaint will be registered for any issue.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

We don’t accept changes in the order once they are placed. However, if changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of ROOH.